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Noteflight FAQ

General

What is Noteflight?

Noteflight is the best way to create, store, listen to, print, search and share notated music online. If you are a composer, you can use Noteflight to author and manage your compositions. If you are a performer, you can use Noteflight to create and share sheet music that you like to play. If you're a teacher or a student, you can use Noteflight to communicate and collaborate in learning music.

I am new to Noteflight, what is the best way to get started?

Our help section offers detailed documentation on how to use Noteflight, including our quick start guide for getting up and running easily

How do I report a problem to the Noteflight team??

Go to our Feedback Page (feedback.noteflight.com) and look for the Help Desk section, then click on the link that says "Contact Us". You can also send email directly to support@noteflight.com. To keep our costs low, Noteflight does not provide telephone support.

How much does Noteflight cost?

Noteflight offers a free version to individuals for non commercial use. We also offer a premium product, Crescendo, for $49/year or $7.95/month. Users can upgrade, or downgrade their account at anytime without losing scores. Click here for a plan comparison.

Will Noteflight stop being free?

Nope! Noteflight will continue to offer a basic level of service that is free. It's a fundamental aspect of our business.

How can I provide feedback or suggestions to the Noteflight team?

We love hearing from our users. Please provide your feedback or suggestions at http://feedback.noteflight.com

Purchasing Noteflight

What is Noteflight Crescendo?

Noteflight Crescendo is the name of our premium product for individual users. We also have other premium packages for educators.

How does Crescendo differ from the free version of Noteflight?

Crescendo is Noteflight’s premium product that offers a number of additional features to our free service, including a greater number of scores, additional high quality instruments, direct MIDI input, and more. You can see the plan comparison here.

How can I try Crescendo to see if I like it?

There are two ways to experience Crescendo. You can sign up and pay for a Crescendo account and take advantage of our 30 day refund if you are unsatisfied in any way. You can also access our demo online here.

What is the difference between the monthly and yearly plans for Crescendo?

The features of each plan are exactly the same. The monthly plan gives you the option to pay monthly rather than annually and costs a bit more.

Can I switch from Crescendo Annual to Monthly or vice versa?

Yes, you can switch plans from My Account. You will be required to cancel your current plan and sign up for a different one. None of your scores or sites will be deleted.

How can I pay for Crescendo?

Our payments are processed by Amazon - one of the most trusted payment processing solutions available. If you already have an Amazon account, you will be asked to log into Amazon as part of our purchase process. If you are new to Amazon Payments, you will be asked to use any of the following credit cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB.

What is the refund period for Crescendo?

You have 30 calendar days to experience Crescendo and request a full refund if you are not fully satisfied.

If I am not satisfied with Crescendo, how do I get my refund?

Log in to Noteflight and navigate to My Account. There, you will see a link that enables you to cancel your subscription. You will receive an email confirming your cancellation and the amount will be refunded to your Amazon account within 3 days. If you have any problems with this process, please email support@noteflight.com.

My school or university requires that I use a purchase order (PO) when I order Noteflight. How do I process a PO?

Noteflight is happy to help you process your PO. You can email us at learning@noteflight.com with any questions.

I am interested in Noteflight’s educational products but my school does not allow me to use a credit card. How can I still purchase your products?

We are happy to help process your educational order. Simply email us at learning@noteflight.com.

Browser Support

What browser requirements does Noteflight have?

The following web browsers and versions are officially supported by Noteflight:

Browser Minimum Version
Google Chrome 21
Safari 5
Internet Explorer 9
Firefox 14
Mobile Safari iOS 6
Android 4

Playback

Sound playback doesn't work or is highly irregular

If you are using an older Mac G4 or G5 with a PowerPC chip, please upgrade to the latest version of Flash Player which fixes the audio problems on these machines. (If you're not sure whether you have a Mac of this kind, go to "About This Mac..." on the Apple menu at the upper left of your screen.)

On computers with CPU speeds of less than 1.2 GHz, sound playback may be unstable in general due to the computational requirements of audio synthesis in Flash.

Documents

Is my music safe on Noteflight's servers?

Your music is safe. All Noteflight scores are backed up in multiple redundant copies, in a professionally operated data center.

I am controlling access to sites from my computer, which ones do I need to allow?
or, I am getting this message: "Error #2048..."

Make sure that your network permits access to the sites instruments.noteflight.com and assets.noteflight.com.

Saving Scores

When saving, I see an error: "The score was not transmitted correctly to the server"

This message is seen when data sent to the server by Noteflight gets corrupted on its way there. Most commonly this is due to a bug in Mac OS X Parental Controls that affects the Firefox browser. If you are using a Mac and Firefox and are seeing this problem, we recommend that you either disable Parental Controls or switch to the Safari browser.

I am seeing this message in an embedded score: "Error #2032"

You are most likely viewing an embedded score that is private rather than shared. In Noteflight Learning Edition, this also may mean that you are not currently logged into your school's LMS and so the score is not available for you to view.

File Export

I exported a file as MIDI or WAV, but my computer just shows me a bunch of text when I open it.

On some computers, the ending of a filename is important. Be sure to end the filename in ".mid" for a MIDI file, or ".wav" for a WAV file when exporting.

Score Editor

Can I add my own instrument sounds or notational symbols to the Score Editor?

Custom instruments and notation symbols are on our feature roadmap. We hope to have these features ready for you to try soon!

Can I import scores from another program like Finale(tm) or Sibelius(tm)?

Yes: you can import scores in the MIDI or MusicXML formats from many popular notation programs, including Finale and Sibelius. To import from Sibelius, you will need the Dolet MusicXML plugin for Sibelius available from Recordare.

Can I enter music into Noteflight using a MIDI keyboard, or play Noteflight scores back using my own MIDI instruments?

Yes. This feature is available in Noteflight Crescendo and other premium editions of Noteflight.

Why don't some keyboard shortcuts seem to work in Internet Explorer?

On Internet Explorer for Windows, the Ctrl key is not correctly detected by Flash in combination with certain keys that correspond to browser menu commands on the File and Edit menus, specifically C (Copy), X (Cut), V (Paste), S (Save), Y (Redo) and Z (Undo) . As a workaround the mouse may be used to select the menu items in question.

Can I use Noteflight on a netbook?

Yes! Noteflight works well on a netbook with 1024x600 resolution or better. Here are two tips that will ensure that Noteflight has enough room in the browser window so that you can see everything.

First, set the Windows taskbar to automatically hide itself when it's not in use: right-click on the bar along the bottom or side of your screen that has the "Start" button, pick "Properties" from the pop-up menu, and ensure that "Auto-hide the taskbar" is checked.

Second, put your browser into full-screen mode: in Internet Explorer or Firefox, pick "Full Screen" from the View menu.

Sharing

Can other people see my scores on Noteflight?

Only if you want them to. A new score on Noteflight is always private, and only the author can see it. To change these settings, visit the Sharing panel.

Can other people print my scores?

If you let other people read your scores, then they can also print them.

Intellectual Property and Copyright

Does Noteflight automatically acquire some kind of rights to music I create within it?

No, we don't. Placing your music on Noteflight does not change your ownership of your intellectual property.

When I share music with others, am I giving away my copyright?

No. Your work is still yours, but by sharing it you are granting others certain rights to view and download, and (if you so choose) to edit and adapt the work. See our terms of use for the legal details.

Can I use Noteflight to share other people's copyrighted music?

If we are notified that you are using Noteflight to infringe someone else's legal copyright, we will notify you and remove your content from the system as required by law. If you persist in doing so, we will permanently block your account from Noteflight as detailed in our terms of use.

My music is being shared on Noteflight without my authorization. How do I ask for it to be removed?

Please file a valid DMCA request, as detailed on our copyright policy page.

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